How We Help, at a Glance
- Analysis of current aftermarket strategy and organisation
- Interviews, market studies, and benchmarking
- SWOT, Ansoff, and Effort Matrix analyses as needed
- Match the current situation with best practices and industry leaders
- Define a revised strategy and possibly assist with implementation
- Propose an organisation that supports both short- and long-term goals
How We Help, A Deeper Dive
Tune your Strategy
Many of us get caught up in short- and medium-term tasks, making it challenging to step back and evaluate our long-term business strategies objectively. Even when we find the time to think about it, it’s often difficult to step away from the daily perspective and objectively look at the big picture. It’s also time-consuming to locate data on best practices among peers and the latest industry research.
We can provide a fresh perspective on your business, offering insights that come from our own experience as well as best practices observed in the industry. With our “helicopter view,” we’re not burdened by the ingrained habits of “how things are done” in your organisation and your business segment.
In terms of aftermarket, it’s important to recognise that it may differ significantly from your new sales or capital sales strategy, even if there are common goals behind them. Many companies lack a dedicated aftermarket strategy, which is unfortunate, as profits from the aftermarket are often crucial for overall success, alongside customer satisfaction.
Let us conduct a “health check” of your specific situation, providing honest feedback and concrete advice on areas where you can adopt better solutions and practices. We are confident you will find our insights valuable; if not, we won’t charge you a thing.
Tune your Organisation
Not much gets done if your organisation isn’t equipped for it. While this may seem obvious, the reality often reveals a gap between what an organisation is capable of and what’s expected.
This is especially true for aftermarket teams. But they just manage straightforward spare part orders? Not quite. By understanding what’s required to run a successful and growing aftermarket, we can help you identify the necessary skills and how to structure your organisation effectively. We can even assist with recruitment, employee training, and provide both interim and change management. We have done it multiple times and have excellent references.
As a result, you’ll see clearly measurable outcomes: improved profitability, increased efficiency, higher customer satisfaction, and more motivated employees. Let’s talk!
