Let us Boost your Aftermarket!
With 25 years of experience in both day-to-day operations and long-term strategic work, we bring ample knowledge from various aftermarket roles. Our expertise comes from being employees within aftermarket segments as well as being senior advisors. From working in a small 3-person local operation to managing a global service organization with over 1,000 employees, we’ve hands-on experience. We’ve handled help-desk duties, hands-on field service missions, and executive/director roles.
Customers expect reliable technical support and access to spare parts—without these, maintaining even average customer satisfaction becomes a challenge. But there’s so much more to gain!
A well-managed aftermarket can drive new sales, boost customer loyalty, and secure long-term service contracts. It can also provide valuable insights that enhance R&D and reduce claims or returns. Additionally, it can have positive effects on procurement and inventory management.
We’ve delivered documented successes for companies of different sizes, operating in both regional and global markets. Not sure how we can help your business? Explore more details below or contact us for an initial conversation.
Parts pricing
Setting a price is easy—pricing optimally is much harder. Setting an individual price can be easy or extremely difficult. There are many pricing methods to choose between, and you may need to alter between them.
We’ve been there, and we’ve dealt with it. A pricing review might generate an exceptionally high ROI (Return of Investment), as well as many intangible benefits. Let us see if we can help you.
Field Services & Help Desk
Depending on the products and systems you provide, your customers may need on-site support for training, tuning, repairs and maintenance. This assistance can be delivered in-person, via a traditional help desk, or through remote support tools.
Tailoring your services to fit both customer needs and your business circumstances is key. Striking the right balance is essential and making use of modern tools such as Remote Support and Augmented Reality might be beneficial. We can assist you with both advice and implementation.
Digitalisation
The aftermarket typically relies heavily on technical documentation such as drawings, bill of materials, instructions and historical databases. For products and systems with long lifecycles, legacy data can span over 20 years and come in various formats and quality levels.
Optimizing access to this data benefits both you and your customers by reducing lead times and improving accuracy. Consolidating, verifying, and modernizing databases, drawings, and documents ensures easy and precise access to critical information, such as when ordering spare parts. A recent project reduced part identification from hours to minutes, imagine the business impact!
We have the resources and tools to help you streamline your data management processes, improving efficiency and accuracy.
Strategy and organisation
Aftermarket operations are often more complex than many realize, involving intricate procurement chains, inventory management, sales and CRM, marketing, project management, help desk support, field services, claims handling, ticket management, R&D participation, engineering, and more. Most importantly, they centre around long-term customer relationships which also affects customer sales of new products.
To navigate this complexity successfully, a clear strategy and a well-structured organization are essential. Unsure if you have it covered? Let’s explore how we can assist you.
Inventory Management
In the B2B aftermarket, customers often prioritize parts availability over pricing, especially in the short term. Meeting customer needs for timely delivery is essential for success; often you can only sell what you can deliver promptly. The urgency of accurate delivery can vary significantly—ranging from readily available parts needed for a non-critical machine overhaul, to a unique part required immediately to resolve a breakdown that halts an entire production line.
Therefore, effective inventory management is crucial. Traditional inventory strategies, such as ABC classifications, may not suffice in this context. Let’s discuss how we can assist you in optimizing your inventory management.