Literature for aftermarket development

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Below we present literature that we believe are of interest to aftermarket development professionals. Do you agree? Do you have other suggestions? Please let us know via Contribute.

Spare Parts Inventory Management: A Complete Guide to Sparesology

“No previous works have focused on the topic of inventory reduction and optimization to the extent that this one does. Spare Parts Inventory Management: A Complete Guide to Sparesology by […]

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Allthough this book is not specifically about aftermarket service, it is very much applicable. And it’s top rated on Amazon. Check out the reviews!

Description from Amazon:

A step-by-step guide to designing […]

Service Business Development: Strategies for Value Creation in Manufacturing Firms

How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business?

Over the last decade, […]

Secrets of Selling Services: Everything You Need to Sell What Your Customer Can’t See – from Pitch to Close

Stephan Schiffman–the acclaimed author of The 25 Habits of Highly Successful Salespeople and other top-selling sales books–applies his proven strategies to help you get the edge in one of the […]

B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship

This top-rated book is about how software and big data influence relationships between supplier and customer.

Industry after industry is becoming technology driven as software rapidly eats the world. As it […]

Own your niche

This top-rated book is about internet marketing tactics for the field service industry.

The book is very useful for field service organizations looking to get more engaged on the web, and […]

42 Rules for Superior Field Service

Top rated!

Author/s: Jim Reily and Rosemary Coates
Language: English
Year: 2013
You’ll find the book here!

The authors introduction:

With few exceptions, the service business is viewed as a “necessary evil”. Servicing products, after they are sold […]

The Supply Chain Management Casebook

Training material and case studies!

Author/s: Chuck Munson
Language: English
Year: 2013

Buy it here

• Risk management, analytics, global supply chain issues, and much more
• Innovative processes, technologies, strategies, and tactics
• An indispensable resource for both students […]

Essentials of Supply Chain Management

Author/s: Michael H. Hugos
Language: English
Year: 2011

Buy it here

A top rated book! The latest thinking, strategies, developments, and technologies to stay current in supply chain management.

Presenting the core concepts and techniques of supply chain […]

Coaching Salespeople into Sales Champions

Coaching Salespeople into Sales Champions: A Tactical Playbook for Managers and Executives

Author/s: Keith Rosen
Language: English
Year: 2008

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How many salespeople (and managers) are not realizing their fullest potential? What stands in the way […]

Inventory Accuracy: People, Processes, & Technology

Author/s: David J. Piasecki
Language: English
Year: 2003

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Inventory accuracy starts with an understanding of the conditions under which errors occur and ends with error-resistant processes, intelligent use of technology, a well-trained and highly […]

Mastering Professional Services

Author/s: Thomas E Lah
Language: English
Year: 2005

Buy it here!

Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to […]

Service is Not a Product

Author/s: Joseph Siderowicz
Language: English
Year: 2012

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Service is Not a Product: Experts Guide to Selling Service Agreements will describe to new and experienced sales, marketing, and management people the keys to success for […]

Bridging the Services Chasm

Author/s: Thomas E. Lah
Language: English
Year: 2009

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Bridging the Services Chasm provides a comprehensive framework companies can use to make critical service strategy decisions that have rapidly become the difference between product success […]

Lean Six Sigma for Supply Chain Management

Author/s: James Martin
Language: English
Year: 2006

Buy it here

Capitalize on a Powerful, 10-Step Improvement Process to Identify and Solve Supply Chain Problems in Industrial Organizations!

Six Sigma practitioners and industrial managers who want to improve supply […]

Lean Supply Chain and Logistics Management

Author/s: Paul Myerson
Language: English
Year: 2012

Buy it here

“The documented benchmarks for success and the many examples help explicate the complexities for the reader. The book is organized and written so that it will be […]

Winning the Professional Services Sale

Author/s: Michael W. McLaughlin
Language: English
Year: 2009

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In recent years, professional services providers have had to rethink their sales strategies because so many of their tried-and-true approaches no longer work. Clients ask tougher […]

Managing The Professional Service Firm

Author/s: David H. Maister & David Maister
Language: English
Year: 1997

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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms […]

Building Professional Services

Author/s: Thomas Lah, Steve O’Connor & Mitchel Peterson
Language: English
Year: 2002

Buy it here
How to build a winning professional services organization.

Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at […]

The Brilliant Service Professional

Author/s: James Alex Alexander
Language: English
Year: 2013

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Senior managers from all types of businesses across all industries are discovering that one role takes the spotlight in deepening relationships with key customers. Whatever title […]

Inventory Best Practices

Author/s: Steven M. Bragg
Language: English
Year: 2011

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The latest and most important information for best practices in the inventory function

Inventory Best Practices, Second Edition offers the latest and most important information on advanced […]

An Executive’s Guide to Reverse Logistics

Author/s: Curtis Greve & Jerry Davies
Language: English
Year: 2012

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In today’s economy every business executive is looking for ways to reduce costs and improve customer satisfaction. Most of the usual steps, like cutting […]

The Optimization Trap

Author/s: Philip Slater
Language: English
Year: 2012

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Management is all about trading off choices to achieve the best outcome. Improving operational outcomes typically involves optimization. Optimization is what managers do.

However, sometimes when seeking to […]

Smart Inventory Solutions

Author/s: Philip Slater
Language: English
Year: 2010

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Engineers and reliability professionals are increasingly being held accountable for materials and spare parts inventory management and in response they need to gain a better understanding of […]

Seriously Selling Services

Seriously Selling Services: How to Build a Profitable Services Business in Any Industry

Author/s: James A. Alexander
Language: English
Year: 2010

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Finding new, profitable streams of revenue is one of the prime objectives of almost […]

CRM at the Speed of Light

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

Author/s: Paul Greenberg
Language: English
Year: 2009

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A social revolution in how we communicate has taken […]

Essentials of Inventory Management

Essentials of Inventory Management

Author/s: Max Muller
Language: English
Year: 2011

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Inventory management is about more than counting what you’ve got. It’s about understanding business realities and making decisions that balance current demand with future […]

Inventory Management Explained

Inventory Management Explained: A focus on Forecasting, Lot Sizing, Safety Stock, and Ordering Systems.

Author/s: David J. Piasecki
Language: English
Year: 2009

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Inventory Management isn’t easy.  more companies would be good at it. But being competent […]

The CRM Handbook

The CRM Handbook: A Business Guide to Customer Relationship Management

Author/s: Jill Dyché
Language: English
Year: 2001

Buy it here

Praise for The CRM Handbook

“Want to avoid being one of the estimated 70 percent of companies who have tried […]

Logistics and Supply Chain Management

Logistics and Supply Chain Management (4th Edition) (Financial Times Series)

Author/s: Martin Christopher
Language: English
Year: 2011

Buy it here

Effective development and management of a supply chain network is an invaluable source of sustainable advantage in today’s […]

Why CRM Doesn’t Work

Why CRM Doesn’t Work: How to Win By Letting Customers Manage the Relationship

Author/s: Frederick Newell & Seth Godin
Language: English
Year: 2003

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CRM was supposed to help businesses better understand their customers and increase […]

Servitization: Challenges, Classification and Categorization

Servitization: Challenges, Classification and Categorization

Author/s: Arash Del Javan & Saeed Hassanzadeh Touri
Language: English
Year: 2012

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Service industries have grown significantly through past decades, and have become dominant concept in todays economy. Saturation of […]

Strategies to the Prediction, Mitigation and Management of Product Obsolescence

Strategies to the Prediction, Mitigation and Management of Product Obsolescence (Wiley Series in Systems Engineering and Management)

Author/s: Bjoern Bartels, Ulrich Ermel, Peter Sandborn & Michael G. Pecht
Language: English
Year: 2012

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A complete set […]

After the Sale

After the Sale: How to Manage Product Service for Customer Satisfaction and Profit

Author/s: Joseph D., Jr. Patton & William H. Bleuel
Language: English
Year: 2000

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$700 Billion per year is the estimated annual value […]

Service Management och Marknadsföring

Service Management och marknadsföring: Kundorienterat ledarskap i servicekonkurrensen

Author/s: Christian Grönroos
Language: Swedish
Year: 2008

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AVAILABLE IN SWEDISH ONLY.  Alla företag, oberoende av om kärnan i deras erbjudanden är tjänster eller varor, råkar idag ut […]

Made to Serve

Made to Serve:How manufacturers can compete through servitization and product service system

Author/s: Timothy Baines & Howard Lightfoot
Language: English
Year: 2013

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A comprehensive, practical introduction to one of the most important new trends in […]