Articles related to the aftermarket industry

Jan2017

It’s A Connected World, But Are Your Field Workers Connected?

January 9th, 2017|Categories: General articles|

Abstract

Effective field service is about proactively managing your workforce and inventory in order to meet the constantly sliding scale of customer expectations. As a result, field service organizations are constantly looking to improve on the key metrics to better serve customers: first-time fix rate (FTF), mean time to service (MTTS) […]

Jan2017

New report identifies success drivers for manufacturing servitization

January 9th, 2017|Categories: General articles|

Abstract

What will separate the winners and losers as manufacturers embrace the shift from selling products to services?

The tools, skill requirements and business models of manufacturers are undergoing a transformation as businesses and consumers continue to shift away from products to services. While this shift is driven by convenience and predictability […]

Jan2017

Aftermarket disruption in aerospace predicted in 2017

January 9th, 2017|Categories: General articles|

Abstract
One of the most dynamic areas of the aerospace industry, moving into 2017, will be in aftermarket services. With the efficiencies being imposed on manufacturing, Tier 1 suppliers are looking to garner more of their profits from the aftermarket business. They will continue to take more control of this area, […]

Jan2017

Value Based Pricing Services in B2B Markets

January 6th, 2017|Categories: General articles|

Abstract

Value based pricing- a hot topic in industry today, but what is it and why is everyone talking about it?

Is value based pricing about getting as much price from your customers as possible? Or is it about valuing your longer-term relationship with your customers, or improving your service? In fact, […]

Jan2017

Success factors for 2017: skills, services & IoT

January 3rd, 2017|Categories: General articles|

Abstract

Bridging the skills gap and boosting services will be top priorities for manufacturers over the coming year. Antony Bourne, IFS global industry director for manufacturing, outlines his three key predictions for 2017 and beyond.

-Apprenticeships will become more important than degrees

-75% of mid-sized manufacturers in Europe and the US will adopt […]

Dec2016

On-premise or Cloud-based Field Service Tools?

December 4th, 2016|Categories: General articles|

Abstract

On-premise vs. the cloud. A dilemma that utilities face when replacing their field service solutions.

Historically, utilities have invested in an on-premise IT infrastructure, including field service management solutions, treating them as capital expenses similar to other infrastructure, such as plants and distribution lines.

But, using the cloud for field service solutions […]