Articles related to the aftermarket industry

Jul2017

Increasing margin on after-market field service work

July 10th, 2017|Categories: General articles|

Abstract

” Manufacturers and distributors have found for years that margins on goods sold has been tightening as products become commoditized in a global market. Increasingly universal focus on product design (or unauthorized duplication) and greater consistency of initial quality mean it is harder to differentiate on these valued product […]

Jan2017

How the Internet of Things Will Impact Customer Support

January 10th, 2017|Categories: General articles|

Abstract

“As a customer support agent, you have a lot of people talking to you. I’d understand if you didn’t want your appliances talking to you too.

Talking appliances is what a lot of people think of when they think about the Internet of Things (IoT). But there’s more to the IoT […]

Jan2017

3D Printing & Additive Manufacturing of parts will grow in 2017

January 9th, 2017|Categories: General articles|

Abstract

In 2017, we’ll see more 3D printing and additive manufacturing (AM) processes made for large-scale pieces and final production parts. Stratasys’ Infinite Build and Robotic Composite 3D Demonstrators , for example, may become systems fully realized on manufacturers’ shop floors, while HP’s and other high-speed technologies will continue to be […]

Jan2017

Sculpteo Brings Artificial Intelligence to Metal Additive Manufacturing with Agile Metal Technology

January 9th, 2017|Categories: General articles|

Abstract

 

International 3D printing service provider Sculpteo is bringing artificial intelligence to metal 3D printing. They recently unveiled Agile Metal Technology, an online agent-based system used to help designers and manufacturers analyze and evaluate metal additive manufacturing projects.

Metal 3D printing is becoming more common in manufacturing, but these types of projects […]

Jan2017

Get with the program: 12 steps to inventory recovery

January 9th, 2017|Categories: General articles|

Abstract

This article presents a 12-step program to improve your spare part inventory.

What about bloated inventories? What about warehouses overstocked with inactive and unusable parts? What about investment that is literally “going through the roof?” These are all indications of poor inventory management, yet there are still some people out there […]

Jan2017

It’s A Connected World, But Are Your Field Workers Connected?

January 9th, 2017|Categories: General articles|

Abstract

Effective field service is about proactively managing your workforce and inventory in order to meet the constantly sliding scale of customer expectations. As a result, field service organizations are constantly looking to improve on the key metrics to better serve customers: first-time fix rate (FTF), mean time to service (MTTS) […]