Articles related to the aftermarket industry

The definition of “fast services” has developed in Formula One…

To you believe the speed and efficiency of your services is so great that not much will happen the next few decades?

Then watch this video! It is striking how our perception of […]

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News speaks to TomTom Telematics Director Giles Margerison about the challenges Field Service organisations are facing today, what tools field service managers are able to employ to overcome […]

Interview with Dave Gordon of Rolls Royce

Interested in case studies about Service Transformation? This interview by Frank-Partners with Rolls Royce Defence VP Dave Gordon may interest you.

A 3 minute video introduction to “servitization”

This short video offers a basic introduction to the basic concept of servitization.

A good starting point for those not familiar with the word and the concept.

And a pretty sweet video! You […]

Maximize Revenue with Strategic Parts Pricing

Finding the optimal price point for every service part in your portfolio has never been more critical to your profit margins and revenues. In this video, PTC’s Jon Utterback explains […]

Best in Class Warranty and Contract Management Actions to Drive Revenue – PTC

Best in Class Warranty and Contract Management Actions to Drive Revenue – PTC

Click here to watch it on YouTube.

An introduction to what servitization means to product manufacturers

An introduction to what servitization means to product manufacturers, by Prof Tim Baines, Aston Business School, UK

Tim Baines, Professor of Operations Strategy, delivers an insight into how manufacturing companies can […]

The State of Service Management

The transformation of service continues and is no longer just about delivering support, but more about achieving a true understanding of customer’s needs and delivering service to improve the overall […]

Service Strategy For Executives: An Analyst’s Perspective

Sumair Dutta, Aberdeen Group’s Service Management Research Director, shares his insights on how executives are addressing their top business pressures around productivity, mobility and profitability to drive greater value and […]

Fixing First-Time Fix to Repair Field Service Efficiency and Enhance Customer Returns

First-time fix is one of the most vital metrics for evaluating field service performance. Watch Aberdeen’s Sumair Dutta provide insight on what Best-in-Class service organizations are doing to improve first-time […]

People and Parts Linked Together to Solve Customer Issues

Aberdeen’s Aly Pinder highlights what top-performing service organizations are doing to link service parts with field service to fix customer issues the first time.

Click here to watch it directly on YouTube […]

How to make customers listening to or reading even the most boring stuff

Do you fly often? If yes, do you really listen to the safety demonstrations?  Now you will!

What about your customers, do they really listen to your “boring but important” stuff? […]

Learn more about how 3D metalprinting works

This video shows step-by-step how complex metal parts can be produced using 3D printers. This process, often called Additive Manufacturing, is not science fiction anymore. It is used not only […]

Recorded Webinar by Syncron: Optimized Planning of Repairable Parts Inventory

Abstract by Syncron: The MRO supply chain planning process that controls the flow of repairable parts is more complex and challenging than planning consumable parts.

In this video of our webinar, […]

Recorded Webinar by Syncron: 5 Steps to Value Based Pricing for Service Parts

Abstract by Syncron :This webinar targets the profit potential in a Value Based Pricing methodology for spare parts (service parts).

Click here to view on YouTube