Articles related to the aftermarket industry

Here you find all literature within the Management category.

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Allthough this book is not specifically about aftermarket service, it is very much applicable. And it’s top rated on Amazon. Check out the reviews!

Description from Amazon:

A step-by-step guide to designing […]

Service Business Development: Strategies for Value Creation in Manufacturing Firms

How can manufacturers of capital goods succeed in service business development? What are the potential network approaches for manufacturing companies planning on extending their service business?

Over the last decade, […]

Secrets of Selling Services: Everything You Need to Sell What Your Customer Can’t See – from Pitch to Close

Stephan Schiffman–the acclaimed author of The 25 Habits of Highly Successful Salespeople and other top-selling sales books–applies his proven strategies to help you get the edge in one of the […]

Managing The Professional Service Firm

Author/s: David H. Maister & David Maister
Language: English
Year: 1997

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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms […]

The Optimization Trap

Author/s: Philip Slater
Language: English
Year: 2012

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Management is all about trading off choices to achieve the best outcome. Improving operational outcomes typically involves optimization. Optimization is what managers do.

However, sometimes when seeking to […]

After the Sale

After the Sale: How to Manage Product Service for Customer Satisfaction and Profit

Author/s: Joseph D., Jr. Patton & William H. Bleuel
Language: English
Year: 2000

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$700 Billion per year is the estimated annual value […]

Service Management och Marknadsföring

Service Management och marknadsföring: Kundorienterat ledarskap i servicekonkurrensen

Author/s: Christian Grönroos
Language: Swedish
Year: 2008

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AVAILABLE IN SWEDISH ONLY.  Alla företag, oberoende av om kärnan i deras erbjudanden är tjänster eller varor, råkar idag ut […]