Articles related to the aftermarket industry

What service transition? Rethinking manufacturers’ service led growth strategies

Abstract
Both academics and practitioners emphasize the importance for product firms of implementing service-led growth strategies. The service transition concept is well established, namely a unidirectional repositioning along a product-service continuum—from […]

What service transition? Rethinking established assumptions about manufacturers’ service-led growth strategies

Both academics and practitioners emphasize the importance for product firms of implementing service-led growth strategies. The service transition concept is well established, namely a unidirectional repositioning along a product-service continuum—from […]

Research report: Are Field Service Standards Falling? Part four

Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are […]

Research report: Are Field Service Standards Falling? Part three

Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are […]

Research report: Are Field Service Standards Falling? Part two

Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are […]

Research report: Are Field Service Standards Falling? Part one

Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are […]

The role of performance management systems in managing tensions in a servitisation setting

The role of performance management systems in managing tensions in a servitisation setting: The case of a multinational manufacturing company
Abstract:

As a result of increased global competition and falling industry profitability, […]