Articles related to the aftermarket industry

Here you find all literature within the Aftermarket category.

B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship

This top-rated book is about how software and big data influence relationships between supplier and customer.

Industry after industry is becoming technology driven as software rapidly eats the world. As it […]

Own your niche

This top-rated book is about internet marketing tactics for the field service industry.

The book is very useful for field service organizations looking to get more engaged on the web, and […]

42 Rules for Superior Field Service

Top rated!

Author/s: Jim Reily and Rosemary Coates
Language: English
Year: 2013
You’ll find the book here!

The authors introduction:

With few exceptions, the service business is viewed as a “necessary evil”. Servicing products, after they are sold […]

Mastering Professional Services

Author/s: Thomas E Lah
Language: English
Year: 2005

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Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to […]

Service is Not a Product

Author/s: Joseph Siderowicz
Language: English
Year: 2012

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Service is Not a Product: Experts Guide to Selling Service Agreements will describe to new and experienced sales, marketing, and management people the keys to success for […]

Bridging the Services Chasm

Author/s: Thomas E. Lah
Language: English
Year: 2009

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Bridging the Services Chasm provides a comprehensive framework companies can use to make critical service strategy decisions that have rapidly become the difference between product success […]

Building Professional Services

Author/s: Thomas Lah, Steve O’Connor & Mitchel Peterson
Language: English
Year: 2002

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How to build a winning professional services organization.

Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at […]

The Brilliant Service Professional

Author/s: James Alex Alexander
Language: English
Year: 2013

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Senior managers from all types of businesses across all industries are discovering that one role takes the spotlight in deepening relationships with key customers. Whatever title […]

Seriously Selling Services

Seriously Selling Services: How to Build a Profitable Services Business in Any Industry

Author/s: James A. Alexander
Language: English
Year: 2010

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Finding new, profitable streams of revenue is one of the prime objectives of almost […]

Servitization: Challenges, Classification and Categorization

Servitization: Challenges, Classification and Categorization

Author/s: Arash Del Javan & Saeed Hassanzadeh Touri
Language: English
Year: 2012

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Service industries have grown significantly through past decades, and have become dominant concept in todays economy. Saturation of […]

Strategies to the Prediction, Mitigation and Management of Product Obsolescence

Strategies to the Prediction, Mitigation and Management of Product Obsolescence (Wiley Series in Systems Engineering and Management)

Author/s: Bjoern Bartels, Ulrich Ermel, Peter Sandborn & Michael G. Pecht
Language: English
Year: 2012

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A complete set […]

Made to Serve

Made to Serve:How manufacturers can compete through servitization and product service system

Author/s: Timothy Baines & Howard Lightfoot
Language: English
Year: 2013

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A comprehensive, practical introduction to one of the most important new trends in […]