Bill Pollock is President of Strategies For Growth℠, a research analyst and advisory consulting firm based in Westtown, Pennsylvania USA. In this role Bill has consulted to more than 300 client organizations throughout the United States, Canada, EMEA and Asia-Pac in areas including strategic service market research, customer satisfaction measurement and customer tracking.

Bill has made numerous presentations on services best practices at a variety of major services venues. The blog covers several topics, and most are service related.

Visit the blog here.