Development of product-service systems: challenges and opportunities for the manufacturing firm
Author/s: O. Isaksson, T.C. Larsson, A. Öhrwall Rönnbäck
Language: English
Year: 2009
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Abstract
However, PSS including, e.g. hardware, services, software and electronics are efficient and competitive only if developed for the specific purpose with features such as easy to maintain, upgradeable, with built-in sensors for collecting in-use and service data, and easy to use. This changes the requirements on the manufacturing firm’s development process. Looking back historically, the last century gives an interesting changing landscape of the rationale for the product-development methods used in manufacturing firms.
This article, based on the previous research in the product- and service-development fields, and on empirical results from studies at several manufacturing firms, looks into how the engineering work is affected by PSS and how it can be enhanced for PSS, especially in terms of required competencies and other capabilities. It results in recommendations for a new, functional product-development process.