Research report: Are field service standards falling? Part three

Author/s: Kris Oldland (Field Service News)
Language: English
Year: 2014

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Abstract

Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are they falling? Is it that standards as a whole are now under greater scrutiny than ever before as we all become more and more expectant on getting results as soon as we expect them now that we inhabit an age of instant information thanks to the Internet?

Here In the final part of this series they will look at exactly where field service standards are falling flat, exploring if there is a disconnect between their own perception of their service and their customers before drawing conclusions across the research results as a whole.