Research report: Are field service standards falling? Part two

Author/s: Kris Oldland (Field Service News)
Language: English
Year: 2014

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Abstract

Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are they falling? Is it that standards as a whole are now under greater scrutiny than ever before as we all become more and more expectant on getting results as soon as we expect them now that we inhabit an age of instant information thanks to the Internet?

In the third part of this series they explore the standards being set by Field Service organisations, before they try to identify if there is a clear and tangible link between those using technology and the levels of standards being delivered.