Research report: Are field service standards falling? Part one

Author/s: Kris Oldland (Field Service News)
Language: English
Year: 2014

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Fiels Service News has published a series of features exploring the standards of field service companies as an exclusive research project sponsored by TomTom Telematics. Are they improving or are they falling? Is it that standards as a whole are now under greater scrutiny than ever before as we all become more and more expectant on getting results as soon as we expect them now that we inhabit an age of instant information thanks to the Internet?

In this first part of the feature they look at the types of technology that are being deployed amongst field service companies today and explores whether the gap is widening between the have’s and the have not’s in the industry.