Articles related to the aftermarket industry


How to apply lifecycle pricing and more intelligent brand management

November 4th, 2014|Categories: White Papers|

This whitepaper cover many aspects of spare part pricing and branding, including how to adopt pricing to the product lifecycle. It’s presented by AEP from the UK. Although the examples are taken from the spare part business in the automotive industry, the principles can also be applied to many other […]


The Industrial Internet@Work

November 4th, 2014|Categories: White Papers|

In this paper, General Electric make a deep analysis of how internet connected devices and humans influence the industry in the coming years. The report covers many angles including the impact on maintenance and fleet/installation management.

The Industrial Internet is bringing about a profound transformation to global industry, by connecting more […]


Use of technology in field service, in order improve efficiency and to excel in service

August 28th, 2014|Categories: White Papers|

In this paper, MPL Systems from UK evaluates a large study on technologies used by field service companies. They highlight best practices and bench-mark different technologies with services offered.

They also pin-point mistakes than can be done when installing technology but not linking it to clear processes.

You will find the study here.

Wow, […]


Aberdeen report: After the deal is sealed, should sales care about service?

August 27th, 2014|Categories: White Papers|

In this report, Abderdeen Group describes how  capital sales / new sales  can benefit from a close co-operation with service. It highlights how best-in-class organisation tackle this matter, and offers some advice too.

The article can be a good base for a co-operation meeting between the sales and aftermarket teams in […]


Methods for spare part pricing

June 17th, 2014|Categories: White Papers|Tags: |

In this whitepaper, US based company Cognizant outlines their view on spare part pricing, and describes a few step-by-step methods.

The paper gives a good overview for those not very familiar with spare part pricing, and is likely to add value also to many aftermarket professionals in charge of  or interested […]


White Paper: Transforming Field Systems using new technologies

March 26th, 2014|Categories: White Papers|

““Transforming Field Service – Key trends and common pitfalls: how can new technology combat your field service issues?” is a brand new white paper published by mplsystems which provides an excellent review of the key considerations Field Service Managers should be aware of when assessing their own operational systems and […]