Abstract
Effective field service is about proactively managing your workforce and inventory in order to meet the constantly sliding scale of customer expectations. As a result, field service organizations are constantly looking to improve on the key metrics to better serve customers: first-time fix rate (FTF), mean time to service (MTTS) […]
Abstract
What will separate the winners and losers as manufacturers embrace the shift from selling products to services?
The tools, skill requirements and business models of manufacturers are undergoing a transformation as businesses and consumers continue to shift away from products to services. While this shift is driven by convenience and predictability […]
Abstract
One of the most dynamic areas of the aerospace industry, moving into 2017, will be in aftermarket services. With the efficiencies being imposed on manufacturing, Tier 1 suppliers are looking to garner more of their profits from the aftermarket business. They will continue to take more control of this area, […]
Abstract
Value based pricing- a hot topic in industry today, but what is it and why is everyone talking about it?
Is value based pricing about getting as much price from your customers as possible? Or is it about valuing your longer-term relationship with your customers, or improving your service? In fact, […]
Abstract
Bridging the skills gap and boosting services will be top priorities for manufacturers over the coming year. Antony Bourne, IFS global industry director for manufacturing, outlines his three key predictions for 2017 and beyond.
-Apprenticeships will become more important than degrees
-75% of mid-sized manufacturers in Europe and the US will adopt […]
Abstract
On-premise vs. the cloud. A dilemma that utilities face when replacing their field service solutions.
Historically, utilities have invested in an on-premise IT infrastructure, including field service management solutions, treating them as capital expenses similar to other infrastructure, such as plants and distribution lines.
But, using the cloud for field service solutions […]
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