Articles related to the aftermarket industry

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So far bernt has created 113 blog entries.
Aug2017

Time to use your field technicians as sales people?

August 30th, 2017|Categories: General articles|

Abstract

“The field service industry has long be known for their intimate transactions between organization and consumer. The best field service technicians develop close relationships with their customers, often becoming trusted advisors. Why? Because a field technician is your customer’s go-to guy. Now is the time for your service organization to maximize […]

Aug2017

Fast growth of car services based on telematics; what about your industry?

August 30th, 2017|Categories: General articles|

Abstract

“Carmakers and car owners are starting to see the benefits of connected car services as a growing number of new vehicles are equipped with the technology”, said Jonas Wennermark, IoT/M2M Analyst at Berg Insight.They forecast that shipments of embedded car OEM telematics systems worldwide will grow from almost 13.8 million […]

Aug2017

Obsolescence Management – Who wants to live forever?

August 28th, 2017|Categories: General articles|

Abstract

“Obsolescence represents a major opportunity in the AfterMarket as well as a huge challenge for companies committed to delivering solutions. This blog by Si2 expert Ian Blackman starts to examine this area, which is often overlooked by many managers”

 

Published at serviceinindustry.com. Read the full article here

Aug2017

The IoT in After Sales Service: A Manager’s perspective

August 27th, 2017|Categories: General articles|

Abstract

“I’ve been in heavy construction equipment and trucks business for close to 34 years, and counting. I’ve been blessed with the opportunities of working in sales, parts, service and purchasing plus both for manufacturers and dealers (in Europe, North Africa and the Middle East). In addition I’ve had the […]

Aug2017

US Marine Corps builds mobile spare part factory using 3D printers

August 15th, 2017|Categories: General articles|

Abstract

“The US Marine Corps is reportedly testing a mobile 3D printing lab for scanning and constructing spare parts in the field. Systems Command and the 2nd Maintenance Battalion at Camp Lejeune in North Carolina are overseeing the field evaluation of a prototype X-FAB, or expeditionary fabrication lab.”

Published at ThomasNet.com […]

Aug2017

It’s About The Stock Turn, Stupid

August 10th, 2017|Categories: General articles|

Abstract

“-It’s About The Stock Turn, Stupid:

Service engineers have a reputation for being kleptomaniacs – I should know, I used to be one. They can be hoarders when it comes to parts. I get it. They’re just trying to do their job with minimum fuss or delays. More often than not, […]