Consequences of Poor Parts and Service Market Shares

August 9th, 2016|Categories: General articles|

In this article by the CED Magazine, the author Ron Slee claims that the OEM service market share is far too low on certain service intensive capital equipment. The author refers to some surveys done by Caterpillar, and presents his view on the reasons behind this situation.
“The 2013 Product Support Opportunities survey, customers told us that they […]