Articles related to the aftermarket industry

Jul2016

Global Manufacturers Favoring Customer Service over Reduced Costs

July 3rd, 2016|Categories: General articles|

Abstract:

A large majority of world’s top manufacturers will create some sort of “immersive customer service experience” by 2022, placing more emphasis on fast responses to product quality issues and customer complaints than on reducing costs, reports CRN, citing a study by research firm IDC.

These manufacturers are gearing up to invest in the […]

Jul2016

Expedited Service Can Be Key To Manufacturers’ Aftermarket Success

July 1st, 2016|Categories: General articles|

Abstract:

 

Aftermarket sales and services have become strategically important businesses for a growing number of manufacturers. One analysis of “leading OEMs” found aftermarket activity can account for as much as 40 to 60 percent of total revenue, and 50 to 90 percent of gross margin. Similar research by Ifound DC Manufacturing […]