Articles related to the aftermarket industry

Nov2015

Value based Services: A choice for long-term strategic advantage, not short-term profitability

November 19th, 2015|Categories: General articles|

 

Abstract:

Within the general servitization buzz the talk is a lot about transitions to outcome or performance based services, where a supplier contracts with a customer for outcomes -not activities- and gets paid accordingly. OEMs often bundle products and services into solutions (product-service systems) to produce the outcome, Rolls Royce’s “power-by-the-hour” being […]

Nov2015

Smartphone Buying Guide for Service Contractors

November 9th, 2015|Categories: General articles|

Abstract:
In a series of 4 parts, Servicetrade covers pros and cons with different types of smartphones  and tablets when being used in the field. Ruuged or standard phones? IOS or Android?

This link takes you to part 1, and links to the part 2-4 are found at the end of the article. […]