Articles related to the aftermarket industry

Oct2015

Check-list for 2016: Managing Service Expectations in an Uncertain Economic Environment

October 14th, 2015|Categories: General articles|

For many services organizations, 2016 is likely to be every bit the same as 2015 – full of uncertainty in an unpredictable economy, and in an increasingly volatile world. However, despite all of the uncertainty and volatility, it is important to remember what we all do for a living – […]

Oct2015

75% of Profits comes from Aftermarket, according to a new survey among machine manufacturers

October 13th, 2015|Categories: General articles|

Recent UPS research, conducted by IDC Manufacturing Insights, has reported that one-third of midsize industrial machinery manufacturers are getting up to 75% of their profitability from parts, service and consumables. 78 percent of manufacturers said that their customers’ expectations for after-sales services are rising, but just 12 percent manufacturers say […]

Oct2015

Wearable Tech: A New Frontier for Safety in the Field

October 6th, 2015|Categories: General articles|

For field service managers, the safety and security of remote workers has always been a high priority. Field service technicians work in remote locations (Arctic glaciers, anyone?), handling potentially dangerous equipment. As a result, they are more at risk of being harmed than their colleagues in the cozy confines of […]

Oct2015

Making connected field service a reality with IoT

October 6th, 2015|Categories: General articles|

There are four ‘P’s that are crucial to the future of a thriving and connected field service industry in the age of the Internet of Things, says ServiceMax CEO Dave Yarnold.
Process, People, Product, and Promises. Here’s why.

Read the full article in Diginomica.com