Articles related to the aftermarket industry

Sep2015

Technicians can be revenue engines

September 2nd, 2015|Categories: General articles|

With customer satisfaction now the top metric in defining field service success,  the future of service and service revenue generation is in preparing the service organisation to have the right conversations with customers before, during, and after a service visit,  says Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group.

The […]

Sep2015

3D Printing and The Future Of Field Service

September 2nd, 2015|Categories: General articles|

 

What’s the Buzz about 3D Printing?

The thoughts about the buzz surrounding 3D printing’s use in field service are reminiscent of a similar buzz about RFIDs some years ago. Everybody is talking about 3D printing in terms of “Is it for real”, “Is it affordable?”, “Is it practical?” and “When will […]