Articles related to the aftermarket industry

Jul2015

As Manufacturers increase OEM service, what’s left for Field Service companies?

July 9th, 2015|Categories: General articles|

The distinction between service and manufacturing continues to shrink.

Products get smarter and as manufacturers recognize there are piles of money to be made supplying services after the sale. Thanks to the Internet of Things (IoT), that often means responding when products themselves sound the alarm.

But what role will remain for […]

Jul2015

6 hard learned business lessons about Remote Condition Monitoring and Asset Management

July 4th, 2015|Categories: General articles|

Dr Michael Provost has plenty of experience of harnessing the power of the IoT with companies such as Rolls Royce and Bombardier. In the first of five blogs for Service in Industry, he shares 6 business lessons related to effective Asset Management and Condition Monitoring as part of a service […]

Jul2015

Bridging the Service and Sales Divide

July 4th, 2015|Categories: General articles|

Service has become a critical source of revenue, but at many companies there is still a big disconnect between the service organization and the sales infrastructure that could be impeding revenue growth and leaving customer needs unaddressed. That’s what this article, written by Astea, is all about. The article also […]