Rory Moore has a background in aftermarket sales development in large multinational manufacturers. He has implemented 20+ installed base programmes in Europe and the Americas for both large and small service organisations and developed service-sales campaigns based on the gathered installed base.
He has now written a series of articles […]
The wearable technology debate hit fever pitch last summer when Google rolled out Glass, its futuristic $1,500 headset that created major buzz — and some heady predictions. Gartner estimated that smart glasses could save field service organizations $1 billion per year by 2017. And then, in early 2015, Google yanked […]
Streaming video is one of the most impactful innovations ever to hit field service. The appeal is simple: With a mobile device and an Internet connection, technicians can troubleshoot problemswith company experts from anywhere.
A recent TSIA report listed video among the top trends field service executives expect will improve […]
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