Articles related to the aftermarket industry


Installed base article series

May 7th, 2015|Categories: General articles|

Rory Moore has a background in aftermarket sales development in large multinational manufacturers. He has implemented 20+ installed base programmes in Europe and the Americas for both large and small service organisations and developed service-sales campaigns based on the gathered installed base.

He has now written a series of articles […]


The Smart Glasses Revolution is (Still) Brewing: APX Labs’ Eric Johnsen

May 5th, 2015|Categories: General articles|

The wearable technology debate hit fever pitch last summer when Google rolled out Glass, its futuristic $1,500 headset that created major buzz — and some heady predictions. Gartner estimated that smart glasses could save field service organizations $1 billion per year by 2017. And then, in early 2015, Google yanked […]


How Real-Time Video Can Transform Field Service Support

May 4th, 2015|Categories: General articles|

Streaming video is one of the most impactful innovations ever to hit field service. The appeal is simple: With a mobile device and an Internet connection, technicians can troubleshoot problemswith company experts from anywhere.

A recent TSIA report listed video among the top trends field service executives expect will improve […]