Many services organizations have found that it simply does not make sense to provide direct field technician support to their entire customer installed base. This is especially true as companies expand geographically. Could outsourcing be a way forward? This article covers 2 case studies of companies that decided to try, […]
A pedagocid and partly graphic overiew of a waide range of 3D priting technologies and their pros and cons, as well as a prediction of what is to come.
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With every purchase of a physical asset, give consideration to the spare parts and tools needed to maintain it throughout its life. Input comes from the OEM, experience with the same or similar assets, benchmarking other organizations with comparable equipment, detailed analysis of the asset and its components, or simple […]
With so many advanced tools now available to fine-tune operations, utility organizations with a field service workforce have reached an unprecedented transformative stage. By leveraging technology trends such as the Internet of Things, advanced analytics and smartphone and tablet integration, these organizations are reinventing themselves as predictive, rather than reactive, […]
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