Articles related to the aftermarket industry

Mar2015

Look At TCO when selecting handheld devices For Field Service

March 16th, 2015|Categories: General articles|

” Total cost of ownership (TCO) can shed some light on the right choice between consumer and rugged tablets for field service. Rugged devices have benefits for these businesses”,  Joanna Rotter of MSI Data writes in a guest column for Business Solutions magazine. “Those environments are often difficult to work in, including harsh […]

Mar2015

Is Servitization the Key to Manufacturers’ Long-Term Survival?

March 16th, 2015|Categories: General articles|

We found this article at Fieldservice.com:

“One of the hottest money-making opportunities in service these days is coming from companies that — traditionally, at least — aren’t service providers. Manufacturers are realizing it’s no longer enough to make products. Now, they must also sell advanced service contracts for the trucks, jet […]

Mar2015

Automating using mobile devices

March 9th, 2015|Categories: General articles|

While automation has become an important aspect of performing inspections servicing and repairs, many organisations still perform ‘paper-based’ inspections, work order and repairs, and subsequently scan the paperwork or manually enter the data into a database or spreadsheet.

Many people ask if a tablet or iPad can be used to digitise […]

Mar2015

The power of mobility: Creating a smarter workforce in the field

March 6th, 2015|Categories: General articles|

Today, the ultimate goal of field service excellence is to respond quickly to customer needs, whatever they may be and it takes four criteria to meet this goal: Be on time, allow enough time to do the job, have the right skills and bring the right equipment. For the mobile […]