Articles related to the aftermarket industry

Jan2015

Turning your field service techs into money makers

January 15th, 2015|Categories: General articles|

Should we be turning our field engineers into dedicated sales menl? Whilst their position as genuine trusted advisors obviously gives them an advantage as sales people if we play on that relationship too much are we at risk of devaluing it?

Read more at www.fieldservicenews.com

Jan2015

Applying Business Intelligence to your field service operation

January 15th, 2015|Categories: General articles|

Given today’s challenging environment there is little margin for error, that’s why service managers need an even greater and in-depth understanding of their business to improve business planning, make more informed decisions, keep ahead of the competition and retain and attract customers.

With increasing demands for information, best-in-class field service companies […]

Jan2015

Breaking Down Service Software ROI: Approaches for Today’s CFO When Evaluating Software Investments

January 15th, 2015|Categories: General articles|

It’s the CFO’s job to evaluate which investments are worth the expense. We reveal a new way to look at software investments based on the hard and soft savings of deploying a strong mobile field service solution.

Read more at www.msidata.com

Jan2015

Defining End to End field service: Part One – Taking the request for a service call

January 15th, 2015|Categories: General articles|

End to end field service was one of the biggest buzz phrases heard across the past year. At trade shows, in the industry press and not least from a considerable number of field service technology providers themselves we kept hearing that ‘end-to-end’ was a core consideration that field service organisations […]

Jan2015

It’s 2015 – Time to Revitalize Your Services Portfolio!

January 15th, 2015|Categories: General articles|

After a while, even the most innovative services offerings begin to lose some of their appeal, ultimately being perceived as commodity-like offerings, rather than as representing a differentiated portfolio. What was initially offered to the market as a specialized service, often without much competition, soon becomes just another service commodity […]

Jan2015

The top five tech trends in 2015

January 15th, 2015|Categories: General articles|

Espen Olsen, European director for aerospace at IFS, predicts the top five technology trends he sees making an impact on the MRO sector in 2015, including additive manufacturing and wearable technologies.

Read more at www.mro-network.com