Articles related to the aftermarket industry

Dec2014

Making the Most of Aircraft Spare Parts Management

December 5th, 2014|Categories: General articles|

“A conventional inventory management plan is usually based on an implicit assumption that nothing goes wrong in the supply chain. However, it quite often does. For instance, supply chains are as vulnerable to natural disasters as any other areas of aviation business. In order to prevent or at least minimize […]

Dec2014

Will the services department become the sales team of the future?

December 5th, 2014|Categories: General articles|

As diginomica has noted previously, there is growing momentum in the services applications market. With Oracle having recently acquired TOA Technologies and with ServiceMax (which runs natively on the Salesforce.com platform) raising over $70 million in funding earlier this year, it seems that everyone is ready to take a slice […]

Dec2014

Monetizing Customer Satisfaction

December 1st, 2014|Categories: General articles|

We all know that customer satisfaction is a key to success, and that we need to measure it. But unfortunately, many service executives struggle to make use of the survey results. Very often this is because they don’t understand the exact what factors influence or drive customer satisfaction. As the […]

Dec2014

3D printed pizza and what it means for field service

December 1st, 2014|Categories: General articles|

3D printing has emerged as a technology with a lot of potential and it continues to develop at a rapid pace. But could 3D printers one day find themselves on the road with field service engineers? And what do pizzas have to do with any of this?

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