Articles related to the aftermarket industry

Oct2014

3 Ways to Align Technology Services with the Internet of Things

October 24th, 2014|Categories: General articles|

Industry experts speculate that, by the year 2020, more than 50 billion connected devices will make up the emerging technology explosion known as the Internet of Things (IoT). While much emphasis has been placed on the impact of these connected devices, an associated issue that’s not getting much attention is […]

Oct2014

Gathering your Installed Base and Installed Base Software

October 14th, 2014|Categories: General articles|

In this article, the author Rory Moore follows up his first article “Understanding your Installed Base” and now discuss how to keep track on it.

Read the full article here.

Oct2014

Understanding your Installed Base

October 14th, 2014|Categories: General articles|

In this article, the author Rory Moore dives into the area of how important it is to keep track on your installed base. The idea of gathering your customers’ information and using it for sales purposes is not exactly pioneering; this has been done for decades. However, to implement such […]

Oct2014

Use smart glasses in field service?

October 14th, 2014|Categories: General articles|

Some service leaders are giving wearable technology like smart glasses a closer look nowadays. These mobile devices may have practical uses, one area being field service. However most aren’t sure exactly how to use the devices. Aberdeen’s latest report on service mobility found that 20 percent of service organizations are […]