Articles related to the aftermarket industry


Use of technology in field service, in order improve efficiency and to excel in service

August 28th, 2014|Categories: White Papers|

In this paper, MPL Systems from UK evaluates a large study on technologies used by field service companies. They highlight best practices and bench-mark different technologies with services offered.

They also pin-point mistakes than can be done when installing technology but not linking it to clear processes.

You will find the study here.

Wow, […]


Aberdeen report: After the deal is sealed, should sales care about service?

August 27th, 2014|Categories: White Papers|

In this report, Abderdeen Group describes how  capital sales / new sales  can benefit from a close co-operation with service. It highlights how best-in-class organisation tackle this matter, and offers some advice too.

The article can be a good base for a co-operation meeting between the sales and aftermarket teams in […]


How to increase sales through your field technicians

August 27th, 2014|Categories: General articles|

Many sales teams focus on closing deals and often rely heavily on marketing programs to drive leads, but often overlook a valuable resource: intelligence from field service technicians.

In a recent survey, Aberdeen Group found that 57 percent of best-in-class companies incentivize field technicians to identify cross-sell and up-sell opportunities for sales. […]