In this paper, MPL Systems from UK evaluates a large study on technologies used by field service companies. They highlight best practices and bench-mark different technologies with services offered.
They also pin-point mistakes than can be done when installing technology but not linking it to clear processes.
You will find the study here.
Wow, […]
In this report, Abderdeen Group describes how capital sales / new sales can benefit from a close co-operation with service. It highlights how best-in-class organisation tackle this matter, and offers some advice too.
The article can be a good base for a co-operation meeting between the sales and aftermarket teams in […]
Many sales teams focus on closing deals and often rely heavily on marketing programs to drive leads, but often overlook a valuable resource: intelligence from field service technicians.
In a recent survey, Aberdeen Group found that 57 percent of best-in-class companies incentivize field technicians to identify cross-sell and up-sell opportunities for sales. […]
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